If you need document translation services, you need to hire a reputable translation agency. If you search on the internet for translation agencies, it will give you so many options to choose from which can be overwhelming. There have been several complains from clients about dealing with incompetent translation services agency. If you are having a challenge choosing a translation agency, follow the steps below.
What kind of documents does the agency translates? There are agencies that focus on legal documents, while others deal with technical documents, It is important you choose an agency that will meet your needs.
Before you settle for a translation service provider, go through the agency’s website and check when they open and close. It is advisable to go for an agency that works 24/7, especially if you operate on a different time zone from the agency. Also, the agency should have a good customer care that you can get in touch with in case you want to make an inquiry.
Does the translation service provider have any client references? A reputable agency should not have a problem with giving you their reference list. Schedule some time and call some of the clients the agency has worked with in the past, you can ask them questions such as if the document was translated on time, if they liked the quality of the work, the customer service and the pricing. If the agency delivers quality services, you will get a positive response.
Another way of knowing of the translation agency has a good reputation is through checking its reviews online. The good thing about testimonies they give you unbiased opinion about the agency.
Does the translation agency make sure their translators have signed a nondisclosure agreement? A good company should protect their clients by having their staff sign nondisclosure agreement.
How long has the translation agency been operating? Avoid dealing with translation agencies that are still new, since they lack experience, they will end up experiencing with your business. An agency that has been in the field for long, have the right equipment for translation, also they have mastered the skills of the industry. Also, check the academic qualifications and experience of the translators at the agency.
Does the translation agency have a license to operate from the state? Get a copy of the license from the agency and verify its authentic. A credible agency should be ISO certified and it should have membership to reputable bodies in the translation field.
How much does the agency charge for translation services? Different agencies charge differently for their services. Go for an agency that has reasonable translation charges. Price is not everything you should consider when choosing a translation agency.